> ## Documentation Index
> Fetch the complete documentation index at: https://docs.presenton.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Solve common problems while creating, editing, and exporting presentations or using Presenton integrations.

This section is for everyone who uses Presenton. Start with what you can see in the app; you do not need server access or technical logs for the first checks. Separate guidance is included for workspace administrators, self-hosted operators, and API developers when they need it.

## Before you retry

1. Save or duplicate the presentation if you can, especially before testing a different template or removing content.
2. Copy the exact error message and note what you clicked immediately before it appeared.
3. Refresh Presenton, reopen the presentation, and try the action once more.
4. If the problem continues, try a smaller prompt, file, or presentation to see whether it affects one item or everything.
5. Keep passwords, API keys, private documents, and confidential presentation content out of screenshots and support messages.

<Tip>
  If you use Presenton Cloud, follow the user checks on each page. Instructions involving Docker, `/app_data`, providers, or logs are only for someone who manages a self-hosted instance.
</Tip>

## Choose what went wrong

<CardGroup cols={2}>
  <Card title="Presentation will not generate" icon="wand-magic-sparkles" href="/archive/v0.9.6-beta/troubleshooting/generation">
    Fix generation that will not start, takes too long, fails, or produces an unexpected result.
  </Card>

  <Card title="Files, content, or images are wrong" icon="file-image" href="/archive/v0.9.6-beta/troubleshooting/content-and-media">
    Fix uploads, missing source content, unreadable files, and image problems.
  </Card>

  <Card title="Editing or export is not working" icon="file-export" href="/archive/v0.9.6-beta/troubleshooting/editing-and-export">
    Recover missing edits and solve AI editing, PPTX, PDF, font, and layout problems.
  </Card>

  <Card title="Cannot sign in or find my work" icon="user-lock" href="/archive/v0.9.6-beta/troubleshooting/account-and-access">
    Check the account, workspace, deployment, and access method you are using.
  </Card>

  <Card title="Self-hosted Presenton is unavailable" icon="server" href="/archive/v0.9.6-beta/troubleshooting/hosting">
    Diagnose installation, startup, storage, and provider problems as an administrator.
  </Card>

  <Card title="API or integration is failing" icon="brackets-curly" href="/archive/v0.9.6-beta/troubleshooting/api-and-integrations">
    Diagnose authentication, tasks, webhooks, and MCP as a developer.
  </Card>

  <Card title="I still need help" icon="life-ring" href="/archive/v0.9.6-beta/troubleshooting/support">
    Collect the right details and report the problem without exposing private information.
  </Card>
</CardGroup>