> ## Documentation Index
> Fetch the complete documentation index at: https://docs.presenton.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Diagnose Presenton problems by symptom.

Start with the user-visible symptom, confirm whether you are using Cloud or self-hosted Presenton, and record the exact step that failed.

## Before changing anything

1. Confirm the documentation version and deployment mode.
2. Reproduce the problem once with the smallest reliable input.
3. Copy the exact error message and note the time it occurred.
4. Check whether the problem affects one presentation or every presentation.
5. Remove secrets before sharing requests, configuration, or logs.

<CardGroup cols={2}>
  <Card title="Generation problems" icon="wand-magic-sparkles" href="/troubleshooting/generation">
    Diagnose outline, provider, task, and malformed-slide failures.
  </Card>

  <Card title="Content and media" icon="file-image" href="/troubleshooting/content-and-media">
    Fix upload, extraction, image, and source-quality issues.
  </Card>

  <Card title="Editing and export" icon="file-export" href="/troubleshooting/editing-and-export">
    Diagnose assistant, canvas, font, PPTX, and PDF problems.
  </Card>

  <Card title="Hosting" icon="server" href="/troubleshooting/hosting">
    Fix self-hosted installation, startup, storage, and provider issues.
  </Card>

  <Card title="API and integrations" icon="brackets-curly" href="/troubleshooting/api-and-integrations">
    Diagnose authentication, tasks, webhooks, and MCP.
  </Card>

  <Card title="Get support" icon="life-ring" href="/troubleshooting/support">
    Collect useful diagnostics and report the problem safely.
  </Card>
</CardGroup>