A file will not upload
- Open the file on your computer to confirm it is not damaged.
- Remove password protection or encryption before uploading it.
- Save older Office files in a current format, such as
.docx,.pptx, or.xlsx. - Rename the file with a short, simple filename and try again.
- If the file is large, create a smaller copy containing only the pages or sheets you need.
Important source content is missing
- Use a text-based PDF when possible. Scanned pages may need clearer scans or OCR before upload.
- Give documents clear headings and give spreadsheet columns consistent labels.
- Check that tables, chart labels, and numerical values are readable at normal zoom.
- Mention the facts or sections that matter most in your prompt.
- Compare the generated outline with the source before creating slides, then add any missing topics to the outline.
Images are missing, irrelevant, or low quality
- Describe the subject and visual style more specifically in the prompt.
- Replace an unsuitable image in the editor instead of regenerating the entire presentation.
- Confirm that an uploaded image opens normally and has enough resolution for the intended slide size.
- If every generated presentation lacks images, ask your Presenton administrator to check the configured image or search provider.
If you manage a self-hosted instance
- Confirm the upload and persistent-data directories are writable and have sufficient free space.
- Check document-processing logs for parser, OCR, unsupported-format, file-size, memory, or timeout errors.
- Verify image and search provider credentials and connectivity independently from the text provider.
- For services running on the host, use a hostname and port reachable from the container rather than container
localhost.