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This section is for everyone who uses Presenton. Start with what you can see in the app; you do not need server access or technical logs for the first checks. Separate guidance is included for workspace administrators, self-hosted operators, and API developers when they need it.

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Before you retry

  1. Save or duplicate the presentation if you can, especially before testing a different template or removing content.
  2. Copy the exact error message and note what you clicked immediately before it appeared.
  3. Refresh Presenton, reopen the presentation, and try the action once more.
  4. If the problem continues, try a smaller prompt, file, or presentation to see whether it affects one item or everything.
  5. Keep passwords, API keys, private documents, and confidential presentation content out of screenshots and support messages.
If you use Presenton Cloud, follow the user checks on each page. Instructions involving Docker, /app_data, providers, or logs are only for someone who manages a self-hosted instance.

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Choose what went wrong

Presentation will not generate

Fix generation that will not start, takes too long, fails, or produces an unexpected result.

Files, content, or images are wrong

Fix uploads, missing source content, unreadable files, and image problems.

Editing or export is not working

Recover missing edits and solve AI editing, PPTX, PDF, font, and layout problems.

Cannot sign in or find my work

Check the account, workspace, deployment, and access method you are using.

Self-hosted Presenton is unavailable

Diagnose installation, startup, storage, and provider problems as an administrator.

API or integration is failing

Diagnose authentication, tasks, webhooks, and MCP as a developer.

I still need help

Collect the right details and report the problem without exposing private information.