Skip to main content
Start with the user-visible symptom, confirm whether you are using Cloud or self-hosted Presenton, and record the exact step that failed.

​
Before changing anything

  1. Confirm the documentation version and deployment mode.
  2. Reproduce the problem once with the smallest reliable input.
  3. Copy the exact error message and note the time it occurred.
  4. Check whether the problem affects one presentation or every presentation.
  5. Remove secrets before sharing requests, configuration, or logs.

Generation problems

Diagnose outline, provider, task, and malformed-slide failures.

Content and media

Fix upload, extraction, image, and source-quality issues.

Editing and export

Diagnose assistant, canvas, font, PPTX, and PDF problems.

Hosting

Fix self-hosted installation, startup, storage, and provider issues.

API and integrations

Diagnose authentication, tasks, webhooks, and MCP.

Get support

Collect useful diagnostics and report the problem safely.