I cannot sign in
- Confirm that you are opening the correct Presenton Cloud or self-hosted address.
- Enter the username or email for that account again instead of relying on an old saved browser value.
- Check Caps Lock and remove accidental spaces before or after the password.
- Try a private browser window to rule out an expired session or browser extension problem.
- If you still cannot sign in, contact your workspace or Presenton administrator to verify the account and reset access.
A Presenton API key beginning with
sk-presenton- cannot be used to sign in to the browser. It authenticates REST API and MCP requests only.My presentations or templates are missing
- Confirm that you signed in with the same account and opened the same Presenton deployment you used before.
- Check whether you are viewing Presenton Cloud, a local installation, or a different self-hosted server. Their workspaces are separate.
- Ask your administrator whether your account was changed, removed, or recreated. Content belongs to the account that created it.
- If only one presentation is missing, check whether it was duplicated, renamed, or deleted from another browser session.
I was signed out while working
Sign in again, reopen the presentation, and check the latest saved state before repeating any edits. If sign-outs continue across browsers, record the time they happen and ask your administrator to check session or authentication changes.If you administer self-hosted Presenton
- Confirm that the user is opening the correct server and that the account still exists under Admin → Users.
- Use the documented reset or recovery flow instead of editing authentication data in
/app_datamanually. - Credential override and authentication recovery can invalidate existing browser sessions and API keys.
- If all users appear new or all content is missing, confirm the container mounts the original persistent directory at
/app_data.